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  1. How do I cancel an order?

You can cancel your order online before the product has been dispatched. Unfortunately, an order cannot be cancelled once the item has been shipped to you. In order to cancel an item in your order:

Step for Order Cancellation

  1. How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 25 business days to cancel the order and initiate a refund. You will be notified of the same by email.
Your refund will be processed soon after the order is  cancelled.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Labtiger.

  1. Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:

  • The item is being shipped together with another order of yours
  • The item is non-refundable

In any of the above cases, you can get in touch with our Customer Support for more information.

  1. What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

  • Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
  • Credit Note: Labtiger can issue a credits to the account holder which can be used by the member for purchasing from Labtiger.

Once you have requested the cancellation of item(s) in your order, Labtiger will complete the cancellation and initiate the refund, depending on your preference.